Frequently Asked Questions

 

1. How to Join?

A. See instructions and submit request here.

Read our How to Join FAQ

 

2. How to pay?

A. You will pay at the end of each month when you receive our bill; For your fees see here. We accept credit cards or PayPal via payment processor.

 

3. If i apply "Web discount" - where can I see if it is used?

A. Go to Escapia admin panel to see who is interested in your reservation. In "Reservation" tab in the "Reservation notes" section you will see the applied discount. Sample:



 

4. If a visitor applies a coupon code - where can I see if it is used?

A. Go to Escapia admin panel to see who is interested in your reservation. In "Reservation" tab in "Reservation notes" section you will see the applied coupon. Sample:



If you use a coupon from the Escapia admin panel, then the WebDiscount and the coupon can be applied to one reservation.
If you use our coupon system, then the coupon discount will be used instead of the WebDiscount.

 

5. If I use a Google Analytics (GA) code, can I set a "goal"?

A. Yes, we can submit visited URLs as goals:

URL of goal Description
/ContactUsSubmitted if visitor submits general inquiry form Contact Us page
/EmailToFriendsSubmitted if visitor shares your property to friends via email message
/EmailInquirySubmitted if visitor sends you inquiry about property
/Booking/ThankYou if visitor finishes booking process


You can add any or all of these goals to the goal list on GA.

6. If I check the box "GA ecommerce submit:" - what happens?

A. TTo use this option you should set up the GA Ecommerce module.
When the visitor finishes the booking process, the "Thank You" page will be submitted to GA: confirmation number, unit code, amount, tax for reservation, and city, state, country of payer. In GA you will see a report like this:




 

7. I updated the description or images for my property, but on the website I see the old description. How can I update       it?

A. The code on your site checks updates for the property description every 10 minutes. For availability – it checks every 2 minutes. Just wait several minutes and reload the page.

Or go to page with this unit, scroll page to footer –> click “Logon” link. In last line click to “Update      unit” link.
 

Or click “Full update” button in the admin panel on the page "Update      Units & Availability from API".


8. I updated the rates for my property. But on the website I see the old rates. How do I update?

A. The rates will always change overnight. This limitation comes from Escapia API.

Case complete 1084471

Here is how we believe the issue has been resolved:
I was able to confirm with our API engineers that the LastUpdated doesn't update       right away when a PM makes client-side changes in the endsystem (Escapia). Instead, LastUpdated will update       once those changes have been acknowledged and calculated by the Escapia rate calculator, which runs overnight. Therefore you'll never be update       rates quite as immediately as the changes are made. This is a limitation that all of our partners experience, but it is by design.

Please let me know if you have any questions or concerns.

Best regards,
Clayton
Channel Support

 

9. I distribute unit, but i not see it on the website.

A. Complete the following steps to run the EscapiaNet Missing Unit report:

  1. Go to Units > Reports > EscapiaNet > EscapiaNet Missing Unit.
  2. Select a unit from the Unit Code pull-down menu.
  3. Click View Report on the far right of the page to run the report for the unit you selected.
  4. Property Status, Rate Status, Picture Status, and Contract Status appear at the top of the report. These statuses must each display OK in order for the unit to pass through the API.
  5. If one or more of these statuses does not display OK, you must change your configuration.

If you see report like this, then you can fix the problem on your end. See details here http://support.homeawaysoftware.com/articles/en_US/Article/HASW-Configuring-Unit-Requirements-for-EscapiaNet?q=enet%20units&subdir=haswpartner

 

OR
 
Go to Units > Reports > EscapiaNET > EscapiaNET Distribution Status Report
On this report you can see all problems on one page. Sample:
 
 

10. How to edit image on text page?

A. Login to your account, click to "text pages" link, click to edit link for any page.
On opened page click to icon  to edit HTML module.
To upload new image click to "Browse" button, select image from your computer and click to "Upload" button.
Uploaded image will be listed in files list.
Click to "View" link, image will be opened.
Drag and drop this image to edited area to any place on the text. Then you can resize this image.
Click to "Save" button.